Design days at Khoros.
2023-2025 • Senior Product Designer • New Initiatives (0 to 1) • Marketing Tech
Design days at Khoros.
2023-2025 • Marketing Tech • SaaS • B2B Enterprise • Senior Product Designer
Design led from Day zero, At Khoros, I jumped into the design action from day zero, collaborating with leadership, product, and engineering to shape intuitive solutions for enterprise marketing teams. My mission? Transform complex workflows into user-friendly experiences, dabbled with AI that sparked joy and efficiency. Simplicity was the goal, and I loved every challenge it brought!
Design led from Day zero, At Khoros, I jumped into the design action from day zero, collaborating with leadership, product, and engineering to shape intuitive solutions for enterprise marketing teams. My mission? Transform complex workflows into user-friendly experiences, dabbled with AI that sparked joy and efficiency. Simplicity was the goal, and I loved every challenge it brought!
Empathy in Action.
Empathy in Action.
I kept our users—campaign managers, community leads, and brand teams—front and center. By joining support calls, diving into support tickets, and iterating on quick MVPs, I ensured our designs hit the mark. The result? Faster onboarding for pilot customers, fewer support tickets, and a glowing CSAT score of 80% post-launch.
I kept our users—campaign managers, community leads, and brand teams—front and center. By joining support calls, diving into support tickets, and iterating on quick MVPs, I ensured our designs hit the mark. The result? Faster onboarding for pilot customers, fewer support tickets, and a glowing CSAT score of 80% post-launch.
Orchestrating Teams, Not Just Screens.
Orchestrating Teams, Not Just Screens.
I championed rituals like weekly grooming and async design reviews to keep everyone in sync and moving fast. From upgrading the design system to supporting GTM with sharp sales decks, I ensured our designs were cohesive from concept to launch.
I championed rituals like weekly grooming and async design reviews to keep everyone in sync and moving fast. From upgrading the design system to supporting GTM with sharp sales decks, I ensured our designs were cohesive from concept to launch.
Leading with Systems, Empathy, and Urgency.
Leading with Systems, Empathy, and Urgency.
Navigating stakeholder needs with clear communication and empathy, I built thought partnerships that made everyone feel heard. I instituted a inclusive design cadence which resulted in faster design deliveries with little to no oversights.
Navigating stakeholder needs with clear communication and empathy, I built thought partnerships that made everyone feel heard. I instituted a inclusive design cadence which resulted in faster design deliveries with little to no oversights.
I get to work on some of the bread and butter verticals of Khoros publishing, below is my honest documentation of how I solved the much needed and most anticipated features from customers keeping agile, customer centricity and accountability at the crux of everything that I crafted at Khoros.
I get to work on some of the bread and butter verticals of Khoros publishing, below is my honest documentation of how I solved the much needed and most anticipated features from customers keeping agile, customer centricity and accountability at the crux of everything that I crafted at Khoros.
AI.
Social Scheduling.
Outreach & Audiences.
Audience Created!
Collaboration.
AI.
Social Scheduling.
Collaboration.
Outreach & Audiences.
Outreach & Audiences.
Audience Created!
Maha Krishnan
© All rights reserved
Made in Chennai—a beautiful beach 🌊 city in India
Maha Krishnan
© All rights reserved
Made in Chennai—a beautiful beach 🌊 city in India