Collaboration.
2024-2025 • SaaS • B2B Enterprise • Product Design • Product Strategy • Research
Collaboration.
Collaboration.
2024-2025 • SaaS • B2B Enterprise • Product Design • Product Strategy • Research
Team
Team
Myself, 2 Product Managers, 1 Product Director, 1 Design Manager, 10+ Engineers
Myself, 2 Product Managers, 1 Product Director, 1 Design Manager, 10+ Engineers
Approach
Approach
Design systems, Stakeholders interviews, desk research.
Design systems, Stakeholders interviews, desk research.
Tools
Tools
Figma, FigJam, Google Docs, Slack, Zoom and Human intelligence
Figma, FigJam, Google Docs, Slack, Zoom and Human intelligence
Sharing Schedules, without sharing the whole platform
Sharing Schedules, without sharing the whole platform.
Marketers often needed to share their publishing plans with people outside Khoros — agency partners, clients, leads, Contractors. But exporting or screenshotting just didn’t cut it. So we built a quick way to generate a shareable version of the schedule view. For users, it made collaboration smoother.
Marketers often needed to share their publishing plans with people outside Khoros — agency partners, clients, leads, Contractors. But exporting or screenshotting just didn’t cut it. So we built a quick way to generate a shareable version of the schedule view. For users, it made collaboration smoother.
There was this repeated thing we kept hearing — "Hey, how do I show this to my client without sending them 15 screenshots?"
There was this repeated thing we kept hearing — "Hey, how do I show this to my client without sending them 15 screenshots?"
For Khoros, we were concerned about opening the door for referrals and new eyeballs on the platform — we beleived this paves way for improving our refferals and retention rates.
For Khoros, we were concerned about opening the door for referrals and new eyeballs on the platform — we beleived this paves way for improving our refferals and retention rates.
Leveraging through share
Leveraging through share
We tucked a Share button right into the schedule header. One click, and a modal opens up. Flip the toggle, and boom — there’s your link, ready to go. Users could choose if others could just view or also make edits. These little permissions mattered more than we expected. Not everyone you share with should be able to move things around, right? So we made sure that choice was front and center.
We tucked a Share button right into the schedule header. One click, and a modal opens up. Flip the toggle, and boom — there’s your link, ready to go. Users could choose if others could just view or also make edits. These little permissions mattered more than we expected. Not everyone you share with should be able to move things around, right? So we made sure that choice was front and center.
Header got new Actions :)
Sharing - Safe And Secure
Sharing - Safe And Secure
Security wasn’t an afterthought. We let users drop in a password if they wanted extra protection. The field is always editable — change it anytime. Once you set it, we drop a quiet toast message so you know it’s saved. That little toast became one of those UX things users didn’t think about but came to rely on. It closed the loop without getting in the way.
Security wasn’t an afterthought. We let users drop in a password if they wanted extra protection. The field is always editable — change it anytime. Once you set it, we drop a quiet toast message so you know it’s saved. That little toast became one of those UX things users didn’t think about but came to rely on. It closed the loop without getting in the way.
External Stakeholders
External Stakeholders
For the folks on the other end — agency partners, client teams, or even the boss who just wants to take a peek — the experience felt clean and straightforward. If the schedule was password-protected (which many teams preferred), they’d land on a prompt, enter the password shared with them, and boom — they’re inside. No login walls or tool noise. Just the schedule, exactly as it was meant to be seen.
For the folks on the other end — agency partners, client teams, or even the boss who just wants to take a peek — the experience felt clean and straightforward. If the schedule was password-protected (which many teams preferred), they’d land on a prompt, enter the password shared with them, and boom — they’re inside. No login walls or tool noise. Just the schedule, exactly as it was meant to be seen.
If they had edit access, it still didn’t feel like “hey, here’s a whole new tool you need to learn.” They could tweak a time slot, update a caption, and move on. For the person sharing, it felt like controlled collaboration. For the one receiving, it felt like trust — with boundaries. That tiny password step added just the right amount of friction to keep it intentional, without slowing anyone down.
If they had edit access, it still didn’t feel like “hey, here’s a whole new tool you need to learn.” They could tweak a time slot, update a caption, and move on. For the person sharing, it felt like controlled collaboration. For the one receiving, it felt like trust — with boundaries. That tiny password step added just the right amount of friction to keep it intentional, without slowing anyone down.
After launch, the feedback flipped. We started hearing things like, “This just saved me three emails,” or “My client finally gets what we’re planning.” The link became something teams dropped into chats, decks, and approvals without overthinking it. It felt like the kind of thing that should’ve always been there — which, honestly, is how you know a UX decision landed right.
After launch, the feedback flipped. We started hearing things like, “This just saved me three emails,” or “My client finally gets what we’re planning.” The link became something teams dropped into chats, decks, and approvals without overthinking it. It felt like the kind of thing that should’ve always been there — which, honestly, is how you know a UX decision landed right.
Maha Krishnan
© All rights reserved
Made in Chennai—a beautiful beach 🌊 city in India
Maha Krishnan
© All rights reserved
Made in Chennai—a beautiful beach 🌊 city in India